Account & Data Deletion
Use this page to request deletion of your VisaDirections account and associated personal data. This page also serves as our “Data Deletion Instructions URL” for Facebook/Google social login.
Delete via your account
The fastest way is to sign in and delete the account yourself.
- Log in at https://visadirections.com/login/.
- Go to My Account → Profile → Delete account (if available on your plan).
- Your account will be queued for deletion. You will lose access once processing starts.
Submit a deletion request
Send us a request using one of the methods:
- Form: https://visadirections.com/contact/ (choose Data deletion request).
- Email: support@visadirections.com — message must be sent from the email linked to your account.
Identity verification
For your security we may take reasonable steps to verify identity (e.g., email confirmation, order reference). We will never request your password.
What we delete or retain
| Category | Action | Notes |
|---|---|---|
| Account profile & credentials | Delete or irreversibly anonymise | Account access is revoked. |
| Content access history, downloads | Delete | Non-essential logs are purged. |
| Support tickets | Delete or redact | We may retain minimal metadata for audit/security (legitimate interest). |
| Invoices & tax records | Retain for statutory periods | Legal obligation (e.g., tax/accounting retention 5–10 years). |
| Backups | Delete on rotation | Backups cycle out per our retention schedule. |
Where retention is required by law, we restrict access and use solely for compliance.
Timeline & confirmation
- Acknowledge — we confirm receipt promptly.
- Process — we aim to complete within 30 days (complex cases may take longer as permitted by law).
- Confirm — you receive confirmation once the deletion process is complete.
After deletion & reactivation
Deletion is permanent. To use VisaDirections again, create a new account and re-purchase any content as needed.
Contact
Email: support@visadirections.com
For details on how we process personal data generally, see our Privacy Policy and Cookie Policy.
Social login unlinking
If you used Google or Facebook to sign in, we unlink your site account from the provider as part of the deletion. You can also revoke VisaDirections access in your Google/Facebook account settings.