Privacy Policy
This Privacy Policy explains how VisaDirections (“we”, “us”, “our”) collects, uses, shares and protects personal data when you visit visadirections.com, create an account, purchase and access our digital products (guides, courses, checklists, videos), or interact with us. We process personal data in accordance with the EU/EEA General Data Protection Regulation (“GDPR”).
Who we are & contacts
Controller: VisaDirections (website operator)
Website: visadirections.com
Email: support@visadirections.com
Registered office (if applicable): legal entity name & address
Social login. When you sign in with Google or Facebook, we receive basic identifiers (provider user ID, verified email and name as shared by the provider) to create or link your site account. We never receive the password of your social account.
Key terms
- “Personal data”
- any information relating to an identified or identifiable natural person (e.g., name, email, IP address).
- “Processing”
- any operation performed on personal data (collection, storage, use, disclosure, deletion).
- “Processor”
- a service provider that processes personal data on our behalf under a contract.
Data we collect
- Account & purchases: name, email, hashed password, orders, invoices, download/access history.
- Support & forms: messages, attachments, preferences, timestamps, newsletter opt-ins.
- Technical: IP address, device/browser type, operating system, referral URLs, approximate location, pages viewed (see Cookies).
- Social login data: provider user ID, email, name as shared by Google/Facebook.
- Payments: we do not store payment card data. Our payment processors receive necessary billing details to complete your purchase.
Purposes & legal bases
- Provide services & fulfill orders (create account, deliver digital content, customer service) — Contract
- Payments, invoicing & compliance — Legal obligation & Contract
- Security & fraud prevention (access controls, abuse detection) — Legitimate interest
- Service messages & product updates — Legitimate interest / Contract
- Marketing/newsletters (only if you consent) — Consent (withdraw anytime)
- Analytics & UX improvements — Consent where required
Retention
We keep personal data only as long as necessary for the purposes stated below or to comply with legal obligations.
| Data | Typical retention | Rationale |
|---|---|---|
| Account profile (name, email, credentials) | For the life of the account; backups per policy | Service delivery; security |
| Orders, invoices | Up to statutory periods (e.g., 5–10 years, tax/accounting) | Legal obligation |
| Support tickets | Up to 24 months after closure | Quality & dispute handling |
| Marketing preferences | Until you opt out or consent expires | Consent management |
| Analytics data | As configured in the analytics tool | Product improvement |
Security
We implement appropriate technical and organisational measures, including HTTPS/TLS, encryption at rest where feasible, strict access control, least-privilege policies, hashed passwords, regular updates and monitoring, and vendor due diligence.
International transfers
Where data is transferred outside the EEA/UK (e.g., to global processors), we rely on adequacy decisions or Standard Contractual Clauses (“SCCs”) and apply additional safeguards as needed.
Your rights
You may have the right to access, rectify, erase, restrict or object to processing, and to data portability under GDPR. Where processing is based on consent, you can withdraw it at any time without affecting prior processing.
- Account & access: manage your data after logging in at /login/.
- Cookies: change choices in the Cookie Policy.
- Account/data deletion request: use https://visadirections.com/data-deletion/.
- Contact us: support@visadirections.com.
Marketing communications
We send newsletters or promotional emails only if you opted in (e.g., by ticking a checkbox). You can unsubscribe at any time via the link in our emails or by contacting us. Transactional/service emails (e.g., order confirmations, password resets) are not marketing and are sent as part of our contract with you.
Automated decision-making
We do not engage in automated decision-making producing legal or similarly significant effects about you. We may use basic anti-fraud and abuse-prevention checks to protect our service (legitimate interest).
Changes to this Policy
We may update this Policy from time to time. The latest version will always be available at /privacy-policy/ with the effective date shown at the top.
Contact & complaints
Email: support@visadirections.com
You also have the right to lodge a complaint with your local data protection authority.